Condiciones Generales

Politicas generales

Santos River Serviced Apartments include from Studios to two bedroom apartments (almost all with views to the river).

 

Two-bedroom apartments

-          accommodate up to 4 guests (1 bedroom with 1 couple bed and 1 bedroom with 2 single beds). Besides the 2 bedrooms and the living room, there is a walk in wardrobe with approximately 7m2. One full bathroom. Lateral view to the river, city and garden;

 

One-bedroom Superior apartments

-          accommodate up to 4 guests: 2 on a couple bed in the bedroom and 2 on a couple sofa-bed in the living room. Besides this couple sofa-bed, there is a regular sofa in the living room. The living room is considerably larger than in standard one-bedroom apartments. The couple sofa-bed is placed at the living room’s end - which is L shaped - thus giving more privacy. These apartments have city view;

 

One-bedroom River apartments

-          accommodate up to 2 guests in a bedroom with a couple bed. River front view;

 

Studios

-          accommodate up to 2 guests on a couple sofa-bed in the living room. View to interior courtyard.

 

Extra-beds (single) available: daily rate €20.00 VAT = €21.20. Should the extra-bed be required for longer periods, discounts apply.

 

Our serviced apartments system accumulates the advantage of a single invoice.

All apartments are fully furnished and equipped and the accommodation charge includes the following services:

- Cleaning once a week (applicable only for stays superior to 7 nights), to include vacuuming and/or washing floors,  washing and changing all bed linen and towels provided by us, cleaning of bathroom sanitary ware and kitchen fittings. Kitchenware washing and rubbish change are not included;

- Extra cleaning available upon request (extra charges);

- Towels and bed linen change once a week (applicable only for stays superior to 7 nights);

- Cable TV;

- Free cable and wireless Internet (*NEW*);

- Telephone (extra charges). All apartments are equipped with phone. Phone calls to the fixed national network are free of charge. All other phone calls (e.g. all international calls and calls to national cell phones, etc.) will be charged as an extra;

- Utilities.

 

Equipment:

Air conditioning

TV (in living room)

DVD (in living room)

Modem

Full kitchen with: refrigerator, freezer, washing machine (Drier), dishwasher, stove, oven, microwave

Iron and ironing board

Hair drier

 

All apartments are non-smoking.

No pets allowed.

 

We provide a welcome kit (tea and coffee, shampoo, gel and toilet paper) for entry.

 

Check-in

Check-in will be possible from 03:00pm to 06:00pm on the day of arrival. Please always arrange check-in prior to arrival as we do not offer a 24/7 reception desk or doorman. Arrivals at other times possible on request, if available.

Check-out

Check out time is 10.00am, unless otherwise previously arranged, if available.

 

A security deposit is required for each reservation/apartment (the amount will be refunded after departure, assuming there will be no damages or unpaid expenses), as well as payment in advance, in order to secure the reservation.

Security deposits for stays up to 2 weeks: €100.

Security deposits for stays up to 28 days: €200.

Security deposits for stays over 28 days: amount equal to 2-week accommodation charge.

Security deposit: payment card will be used as security deposit in case of damages or unpaid expenses.

All apartments in Santos River are non-smoking, it is a concern for everyone health and safety. Smoking in your apartment/building will result in a charge if not respected. 

 

Cancellation policy:

- No charges for cancellations until 2 weeks prior to date of arrival.

- If cancelled later than that or no show, we can charge 2 weeks rent.

 

Payment is always due in advance.

 

In case of an earlier departure, we require a two-week minimum notice only. Should you benefit from one type of discount (for instance a 3 month discount) and leave any earlier (for instance leave after 2 months) the corresponding discount will apply retroactively (in this example, a 10% discount).

 

Minimum stays: 3 nights in Studios and One-bedroom apartments; 7 nights in One-bedroom Superior and Two-bedroom apartments.

 

Please note that we cannot secure any reservation without previous payment. Bookings will only be confirmed after 1st payment is received.

 

We will require your invoicing details (name/company, address, contact, taxpayer identification number), as well as each lead guest’s personal details (name, passport number, nationality and contact).

 

Banking details:

Roomspace Limited Sucursal em Portugal

Bank: BPI – Cascais Estação, Rua Dra. Iracy Doyle, 6B, 2750-377 Cascais, Portugal

NIB: 0010 0000 3916 7460 0017 7

A/c # 1-3916746.000.001

IBAN: PT50 0010 0000 3916 7460 0017 7

BIC: BBPIPTPL

(*Please deduct all bank charges at source*)

PLEASE NOTE:
Full booking amount will be charged upon booking. Payment by credit card are
subject to an administration fee of 4%, non refundable.
Your booking is subject to confirmation. After validation of your card details,
we will send confirmation of your booking once payment received.
If you choose payment by bank transfer, please inform us now and deduct all bank charges at source
and kindly send us a copy within 48 hours.


**Please note that we can not accept booking for entry today without prior
agreement. Our office closes at 06:00PM (portuguese) and is not open on
week-ends or nacional holiday. Please contact us by telephone  351213944000 or
contact@santosapartments.com. Thank you.**

  • Hora de entrada 3:00 PM
  • Hora de salida 10:00 AM
  • Edad niños 2
  • No se admiten animales
VeriSign Secured, McAfee Secure, W3C CSS compliant
GuestCentric - Hotel website & booking technology